Return and Cancellation Policy

Thank you for visiting ZSTrategy. We are committed to providing you with high-quality digital products. Below, you will find our return and cancellation policy for digital products.

1. Digital products are non-refundable

Due to the nature of digital products (software, music, e-books, courses, subscriptions, etc.), we do not accept returns or refunds. once the product has been downloaded or accessed.

  • Once the payment is successfully completed, the product is automatically unlocked and is then accessible to the customer.
  • The customer expressly agrees that the service will begin immediately and acknowledges the loss of the right of withdrawal.

2. Exceptions

Although our digital products are generally non-refundable, We offer exceptions in specific cases. according to the following:

  • Defective productsIf the digital product has serious technical errors that prevent it from functioning, we are committed to correcting the problem or offering you an alternative product. This must be reported within the first 14 days after purchase.

  • Error accessing the productIf the customer cannot access the digital product due to a system error (for example, if the download link does not work or they do not receive the access email), a solution will be offered, which may be sending an alternative access or reactivating the original link if the system still allows it.

3. Order cancellation

Orders for digital products they cannot be cancelled Once the purchase process is complete and the product has been shipped or downloaded, you can cancel an order before receiving access to the product. You must request this before completing the purchase process.

4. Procedure for requesting a defective product or access error

If you believe the product you purchased is defective or you cannot access it according to our exceptions, please follow these steps:

  1. Contact us: Send us an email to support@zstrategy.es within the first 14 days after purchase.

  2. Provide details: Include relevant information about your purchase (order number, full name, email used for purchase, etc.) and a detailed description of the problem you are experiencing.

  3. Evaluation and resolutionOur team will evaluate your request and provide you with a response within 2 business days. If your request meets the criteria outlined in the exceptions described, we will inform you of the next steps.

5. Subscriptions

Digital subscriptions provide continuous access to content or services during the contracted period.

  • Subscriptions They are non-refundable once started.

  • The customer expressly agrees that the service will begin immediately and acknowledges the loss of the right of withdrawal.

  • Cancelling your subscription will prevent future charges, but will not give rise to refunds for periods already started.

6. Policy changes

We reserve the right to modify this policy at any time. We will notify you of any relevant changes through our Telegram channel, and the date of the last update will always be available in the corresponding notification message.

If you have any questions or need more information, please feel free to contact us at support@zstrategy.es